Introduction

At Uroosh, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return policy to make the process as easy as possible.

Eligibility for Returns

  1. Time Frame: Items must be returned within 30 days of the delivery date.
  2. Condition: Items must be unworn, unwashed, and in their original condition with all tags attached. Items that are damaged, soiled, or altered may not be accepted.
  3. Exceptions: Some items may be non-returnable, including final sale items, personalized products, and undergarments. These exceptions will be clearly marked on the product page.

Return Process

  1. Initiate a Return: To start a return, please visit our website and navigate to the returns section under your account, or contact our customer service team at [customer service email/phone number].
  2. Receive a Return Authorization: Once your return request is approved, you will receive a return authorization number and detailed instructions on how to send your item(s) back.
  3. Package Your Return: Carefully package the item(s) to prevent damage during shipping. Include the return authorization number and any original packing materials.
  4. Shipping: Ship the item(s) to the address provided in the return instructions. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

Refunds

  1. Processing Time: Once we receive your return, please allow 5-7 business days for processing. We will notify you via email once your return has been processed.
  2. Refund Method: Refunds will be issued to the original payment method. Depending on your payment provider, it may take additional time for the refund to appear on your account.
  3. Restocking Fee: A restocking fee may apply to certain returns. This will be clearly communicated during the return process.

Exchanges

  1. Direct Exchanges: If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. We will process the return and issue a refund for the original item.
  2. Defective or Incorrect Items: If you received a defective or incorrect item, please contact our customer service team immediately. We will arrange for a replacement or issue a full refund, including return shipping costs.

Store Credit

In some cases, you may opt to receive store credit instead of a refund. Store credit can be used for future purchases on our website and will be applied to your account once your return is processed.

Contact Us

If you have any questions or need assistance with your return, please contact our customer service team at [customer service email/phone number]. We are here to help and ensure your shopping experience with Uroosh is satisfactory.

Policy Updates

We may update this Return Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.